In this episode, our 4 geeks dive into all the following topics (and more):
The three-package techniques, the good, better, and best option for clients.
The importance of clear and concise service packages.
Challenges when working with small businesses and how to meet their MSP needs and budget.
When to sell individual services to clients.
The different requirements of clients and how to meet their needs.
The importance of deciding the “must-have” services to include in each package.
Remote and on-site services and how to decide which to use.
Payment plans and subscriptions.
When to offer 24/7 support services.
The pros and cons of 24/7 services.
This was an episode of the weekly Behind the Geeks show where we talk about all the craziness, fun & madness that goes with running and growing an MSP.
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